SCHNITZELBURG – Annette Simpson, a 34 year-old stay-at-home mother to two, left a 2-star Yelp review for the Schnitzelburg Heine Brothers after a bad experience she had there last week.
“I had an intense day of driving the kids to school and needed some coffee,” said Simpson. “I ordered an iced medium latté with an extra shot, two pumps of this nut syrup and one pump of some syrup that had a cute African woman on the front holding a basket. I was looking forward to sitting in my car and sipping while I pinned stuff on Pinterest.”
After trying the drink, Simpson noticed it didn’t taste right.
“I was tasting tons of peanut butter I think, and a this like, strawberry-watermelon-lavender aroma, but it’s like they forgot something. There wasn’t a lot of foam. There definitely could have been more foam, it was bizarre.”
It took Simpson the entire drive home to figure out what was wrong with her latté.
“I was sitting in my driveway when I noticed, I meant to ask for soy milk,” said Simpson. “I think it was made with cows or goats milk.”
Later, Simpson took to Yelp to vent her frustrations with the coffee shop while her daughters napped.
“I shared a picture of the latté in my Yelp review and made sure to comment on the terrible customer service,” said Simpson. “It was literally the worst latté I’ve ever had. I gave it two stars, but only because they have a drive-thru.”
Simpson clarified later that she usually makes her husband pick up a coffee that ‘tastes like ice cream’ on his way home from work.
“This all just ties into the whole Heine going corporate thing that people are saying around town,” said Simpson. “It’s really kind of pathetic.”
At press time, Simpson’s Yelp review had been shared by several of her friends, all committing to not visiting Heine Brothers in the future.